Asking people what they think of your business can seem scary, but it doesn’t need to be. If done well it can be the most useful tool at your disposal to make valuable improvements to your organisation and help contribute to your long-term success.
Proactively seeking feedback about your service or organisation from your staff, the people who use your service and their family members, and professionals and, most crucially, acting on it is a key step that all care providers should undertake to help them become successful, highly rated organisations.
For the best results, the feedback should be gathered impartially. Knowing where to start the process; what questions to ask, how to ask them, who to ask, how to analyse the results etc, can be daunting. To support our members undertake this valuable process we offer the Impartial Feedback Service (IFS) at an extremely low cost, which unlocks Gold HCPA membership and it’s extra benefits of Herts Rewards (an online portal that enables you and your staff members the opportunity to make substantial savings from over 800 well-know high street retailers and supermarkets!) and includes:
- Evaluation questions directly aligned to the CQC Key Lines of Enquiry
- The gathering of feedback from all of the vital areas of your business
- All evaluation forms and pre-paid return envelopes
- A comprehensive consultation and full review
- Detailed analysis of the findings and a final report
- A practical action plan
- Support and advice throughout the process
- Part-funding by HCC
The final report is welcomed by CQC, HCC and CCG monitoring officers and, at your request only, we can share this with them directly on your behalf so they can see the positive steps you are taking to improve your service, or you can choose to share it yourself.
You can receive the end-to-end IFS service for as little as £100, with charges varying depending on the size of your organisation.
If you’re interested in taking the next step to help improve your service get in touch with our experts today on ifs@hcpa.info or give us a call on 01707 536020 and we’ll be happy to help.