Hertfordshire Care Provider Support Service Directory

All pathways are triaged by the same team who will determine the most appropriate response. At a minimum you will be asked for: Patient demographics, and if relevant: History of presenting complaint, working diagnosis, any commencement of treatment or changes to medication, next of kin details and any observations obtained. NB: For wound and catheter care, please continue to refer to the Community Nurses in the established way.

Heart failure/COPD Virtual Hospital (These services can also be accessed directly Respiratory: Mon – Sun 9am-5pm Respiratory Advice Line: 07944 960 825
Heart Failure: Mon-Fri 9am – 5pm 03000 200 656 (Option 2 then Option 5)

For specific care provider discussions contact –
(response within 24 hours Mon-Fri)

South and West Herts

• Alison Trueman - Care Setting Quality Improvement & Primary Care Link nurse Lead - alison.trueman4@nhs.net
• Tina Masters - Quality Assurance and Improvement Lead-tina.masters@nhs.net

East and North Herts

• Quality Assurance and Improvement Lead – emma.slater5@nhs.net

West Essex

• Quality Assurance and Improvement Lead - sue.massey2@nhs.net

Care Home Clinical Leads

Stort Valley now Joanne Sexton Joanne.sexton@nhs.net

WGC Claire Watts claire.watts13@nhs.net

Stevenage South Amy Lemon amy.lemon@nhs.net

Stevenage North Katy Ball katy.ball4@nhs.net

Hoddesdon and Broxbourne Sam Norris samantha.norris7@nhs.net

Hertford and Rurals Sarah Turner sarah.turner47@nhs.net

Hatfield Linda Parry linda.parry2@nhs.net

The HILS NAT team provide care home staff with tailored training sessions to help you provide the best support for your residents’ nutritional needs. Care homes that provide excellent levels of nutrition support can achieve a bronze, silver, or gold accreditation in Nutrition Awareness. This quality marker will help people choose the right care home for them and recognises the hard work of care home staff in looking after their residents’ nutritional health. Delivered in partnership with Herts Valleys Clinical Commissioning Group and Hertfordshire Integrated Nutrition and Dietetic Service (HINDS). This service is free to care homes catering to older people and people with learning disabilities. For more information, visit: https://hils-uk.org/support-for-groups/nutrition-awareness-training/

Additionally complete the referral form and send to hct.westherts.dietinfo@nhs.net for the Nutrition and Dietetics team from Hertfordshire Community NHS Trust

Community Learning Disability Nurses (CLDNs) in Hertfordshire County Council (HCC) play a pivotal role in reducing health inequalities by ensuring individuals with learning disabilities receive equitable healthcare. They accept referrals for adults whose health needs are not fully met by standard health services, bridging gaps in health service provision. CLDNs adopt a person-centred approach, tailoring their support to the unique health needs of each individual. Furthermore, they conduct holistic health assessments with a focus on prevention and education, striving to enhance overall health outcomes for adults with learning disabilities. www.hertfordshire.gov.uk/ldmyhealth

The Epilepsy Specialist Nurses work with people aged 18 years upwards, who have a learning disability and epilepsy. Due to the huge volume of referrals, they will get involved for a specific task or concern, and when this is resolved they will stop working with the person. The Epilepsy Specialist nurses can support the Neurologists or Consultant Psychiatrists with medication changes to reduce the number of seizures, as well as devising Rescue Medication protocols and carrying out Home Safety Risk assessments. The Nurses can help family/paid carers understand the risks and ways of managing the persons epilepsy with a best quality of life as possible. To look at our Easy read resources visit our website. www.hertfordshire.gov.uk/LDepilepsy

STOMP LD is a national agenda created by NHS England, in recognition of the fact that people with learning disabilities tend to be overprescribed all types of mental health medication. The eligibility criteria for STOMP LD is must have a learning disability, must be taking ANY type of mental health medication, must not be under the care of a mental health team and must not have any known mental illness.

For more information please either contact the STOMP LD team or follow this link - NHS England » Stopping over medication of people with a learning disability, autism or both (STOMP)

Website www.hertfordshire.gov.uk/ldmyhealth

Referrals can be  made through various sources including CVI from hospitals, professionals and self referrals.

• Referrals from professionals can be made directly to Sensory Services Duty on:

Tel: 01442 454832

  Email: sensory.services@hertfordshire.gov.uk

• Self referrals can be made to the HCS Customer Services Centre online or on:       Tel: 0300 123 4042

Minicom: 0300 123 4041

Signvideo via Contact us page

SMS Text: 07812 322225

Email: sensory.services@hertfordshire.gov.uk

Whole care home approach:

- South and West Hertfordshire: hct.westherts.dietcarehome@nhs.net   

- East and North Hertfordshire: hct.eastnorthherts.dietcarehome@nhs.net   

Patient referrals - online referral portal (excluding enteral feeding):

- South and West Hertfordshire: https://forms.hct.nhs.uk/NDAdultsSouthWestReferral/NDAdultsSWReferralForm/#!/

- East and North Hertfordshire: https://forms.hct.nhs.uk/NDAdultsEastNorthReferral/NDAdultsENReferralForm/#!/AcceptanceCriteria  

Home enteral feeding:

-South and West Hertfordshire: hct.westherts.hef@nhs.net  

- East and North Hertfordshire: hct.enhertshef@nhs.net

The Purple Star Accreditation is given to GP Practices in Herts that demonstrate a commitment to bridging the health inequalities gap faced by people with a learning disability and taking steps to enabling equitable health outcomes. They are supported, enabled, and monitored in achieving and maintaining the standard. 

Useful Links:

My LD Health

Hertfordshire "My Purple Folder"

Community Learning Disability Nursing Service - YouTube

IMPORTANT: WE NEED TO HEAR FROM YOU - CLICK HERE

Online referral route - here

Please can you encourage people to make a self-referral via our patient portal available on our webpage HPFT-iapt.nhs: Homepage | HPFT IAPT Services (hpft-talkingtherapies.nhs.uk)

The learning disability nurses work with the GP and with experts within Herts Community Trust to take steps that are beyond reasonable adjustments to overcome barriers where all reasonable adjustments have been attempted.

For specific role within the health liaison team look at the details under

• Epilepsy Specialist
• Health Equality Nurses
• Hospital Prevention of admission team
• Acute Liaison Nursing
• Experts by Experience
• Purple Star Strategy
• Creative Practitioner and Purple All Stars

Alongside the LD nursing service the experts by experience advisor adds depth to training by sharing personal experiences. They can also be a strong voice in service adaptions and individual barriers by sharing own experiences and helping people with a learning disability hear direct from someone else who has been through similar experiences.

• Monday to Friday
• 8am – 4pm
• Stoma Care Nursing Service:
• 01438 284133
• stomacare.enh-tr@nhs.net
• Ardens Referral