News
News
Sharing protocol for service providers
Source: Local Government and Social Care Ombudsman In August, the Local Government and Social Care Ombudsman became a signatory to the ‘Emerging Concerns Protocol’. This enables health and social care regulators to share information that may indicate risks to people...
Health and safety advice in HSE’s online toolbox
The Health and Safety Executive (HSE)'s online health and safety toolbox provides helpful areas of advice, which apply to all workplaces. This toolbox will help businesses take the right precautions to reduce the risks of workplace hazards and provide a safe working...
Adopting the Single Complaints Statement
Source: Local Government and Social Care Ombudsman The Local Government and Social Care Ombudsman are encouraging care providers to adopt a new statement which sets out best practice in receiving and dealing with comments, complaints and feedback about their services....
Managing medicines in care homes and in the community
A free webinar for Registered Managers The Social Care Institute for Excellence (SCIE) is hosting a free webinar regarding key recommendations on medicines policies. The webinar will provide an overview of the newly published Medicines management for people receiving...
Free posters and useful templates for Care Providers
Source: Local Government and Social Care Ombudsman The Local Government and Social Care Ombudsman have created a free poster for care providers who would like to signpost clients to their services once they have been through their own complaints processes. You can...
HCPA Falls Prevention Awareness Day | 26th September 2018
Join us during the National Falls Prevention Awareness Week It is National Falls Prevention Awareness Week next week and we would love your support! HCPA will be holding a fully funded Falls Prevention Awareness Day in line with the National Falls Prevention Awareness...
Improving the quality of adult social care services
Source: Department of Health and Social Care At our Members Network Event on the 5th of September we had a speaker from Hertfordshire County Council advising on complaint management which was very well received by our members. This story from the Department of Health...