News
News
Signposting- Are you doing enough?
Source: Local Government & Social Care Ombudsman (LGOS) All providers are being called upon to check their complaints processes to ensure clients and their families are being made aware of their right to complain to the Local Government & Social Care...
Informational Guidance from the Local Government & Social Care Ombudsman (LGOS)
Sorry seems to be the hardest word Source: Local Government & Social Care Ombudsman (LGOS) Many people who complain simply want an apology. A good apology is short and straightforward. You should show empathy, accept responsibility, acknowledge the impact...
DeAR-GP (Dementia Assessment Referral to GP)
Source: Sustainability and Transformation Partnership (STP) The STP has asked all Care providers to use the DeAR-GP, which is a simple paper-based case-finding tool that has been designed for use by care workers to identify people who are showing signs of...
Mobility Scooter Fire Risk- New NFCC Mobility Scooter Guidance has now been published
Source: National Fire Chiefs Council (NFCC) Guidance from the National Fire Chiefs Council (NFCC) has now been published 'mobility scooter guidance for residential buildings'. NFCC is pleased to release this for residential buildings, which outlines...
Managing Acute and Urgent Prescriptions and Interim Prescriptions in Care Homes
Source: NHS East and North Hertfordshire Clinical Commissioning Group Guidance around acute and urgent prescriptions and interim (non-urgent) prescriptions has been put together for Care Home staff and has been approved by PCMMG. The guidance below covers Key...
Improving Health Outcomes for People with Learning Disabilities
Source: Hertfordshire County Council | Integrated Health and Care Commissioning Team Hertfordshire County Council’s Integrated Health and Care Commissioning Team have published their Learning For Change Newsletter for November 2019. This issue covers the...
National Patient Safety Alert: Risk of death and severe harm from ingesting superabsorbent polymer gel granules
Source: NHS Improvement Attached below is a safety-critical and complex National Patient Safety Alert. Implementation should be coordinated by an executive leader (or equivalent role in organisations without executive boards) and supported by clinical leaders...