Skills for Care Endorsed

Ideal for: Newer and aspiring leaders and deputies

Duration: 5 day interactive Leadership Programme 2-4 weeks in between sessions to allow for implementation of learning and reflection

Lead to Succeed can support in succession planning for you, your team and your service. It will help delegates to develop their leadership and management potential, gain knowledge and be supported and challenged to put this into practice. This intensive leadership programme is interactive and focuses on reflective practice, connecting aspiring managers with their peers.

Module One – Successful Behaviours for Leaders

This course will help your organisation:

• Define what is meant by ‘leadership’ & ‘management’ & explain the difference
• Explain why managers need both leadership & management skills
• Describe the features of effective leadership
• Identify methods for building trust & effective relationships
• Describe own role in establishing internal & external relationships
• Define the benefits of networking
• Identify features of partnership working
• Explain how people using services, their families & carers could be important team members
• Identify the range of individuals, organisations & community groups who could be part of a team contributing to positive outcomes
• Explain ways to capture evidence & measure the impact of the changes made
• Develop an initial action plan to implement the learning that has taken place

Module Two – Developing a Positive Culture

This course will help your organisation:

• Explain what is meant by a ‘workplace culture’
• Explain the benefits of a positive, values-based culture
• Describe their role in creating a values-based culture
• Describe how to promote a culture that values learning & sharing experiences
• Explain how to support the application of new learning
• Explain how sharing quality learning can have a positive impact on services
• Define a safe & trusting culture & how this might support continuous improvement
• Explain own role in developing a culture that supports individuals to achieve outcomes
• Explain how to develop a culture where everyone feels responsible for quality assurance
• Explain the importance of an entrepreneurial culture & the business benefits it brings
• Explain how to lead a team that manages risk effectively
• Develop an initial action plan to implement the learning that has taken place

Module Three – Effective Supervision

This course will help your organisation:

• Describe the scope & purpose of supervision in Adult Social Care
• Explain key principles of effective supervision
• Describe how to use supervision to support own well-being
• Describe how to plan, revise & review supervision objective
• Explain the importance of active listening
• Explain the factors that could result in a power imbalance & how to address them
• Describe how to manage equal participation in supervision
• Identify ways to capture evidence & measure the impact of the changes made
• Develop an initial action plan to implement the learning that has taken place

Module Four – Leading and Managing the Process of Change

This course will help your organisation:

• Identify the changing nature of Adult Social Care & the impact of current developments
• Describe own role in leading change & how behaviours support this
• Explain techniques to support change
• Explain the value of co-production
• Describe the importance of working with others in managing change
• Identify a range of individuals who can contribute to achieving positive outcomes
• Explain the benefits of involving other people in the decision making process
• Explain practical strategies engage individuals in decision making & review
• Describe how to create a shared approach to problem solving
• Explain how to identify quality learning that will lead to positive change
• Identify ways to capture evidence & measure the impact of the changes made
• Develop an initial action plan to implement the learning that has taken place

Module Five – Leading and Managing the Inspection Process

This course will help your organisation:

• Explain the reason for inspections
• Explain the fundamental standards
• Explain the inspection structure of the 5 Key Questions
• Identify which organisations are inspected by CQC
• Explain the implications of CQC ratings for organisations & how to use the rating positively
• Describe successful behaviours for leading an inspection
• Explain how to prepare for a CQC inspection & practical strategies that could be implemented
• Identify ways to capture evidence & measure the impact of the changes made
• Develop an initial action plan to implement the learning that has taken place Module Description

This module is designed to help you understand different aspects of a CQC inspection including what drives an inspection and will support you with the practical strategies for preparation. The module will also cover strategies for the day of inspection and following-up an inspection, including how to use the grading awarded. If your service is not CQC registered this course will be tailored to the needs of any audit process you are involved with.

Skills for Care Endorsed

Ideal for: Established managers looking to develop, directors and owners

Duration: 4 day interactive Leadership Programme 2-4 weeks in between sessions to allow for implementation of learning and reflection

Well-led is a dynamic and interactive programme designed to empower you with the knowledge, skills and confidence needed to thrive in today’s complex care environment. Each carefully crafted module addresses key aspects of leadership in social care, with a comprehensive approach to leadership.

Module One – Know Yourself, Looking Inwards

At the end of the module, learners will be able to:

• Develop a clear understanding of what well-led looks like in a care setting
• Identify clear goals and establish a commitment to improve your leadership effectiveness
• Develop your team’s leadership effectiveness
• Achieve a clear understanding of how leadership strategies and techniques can be used to transform services and improve quality
• Build confidence and the skills necessary to lead services in an increasingly complex and challenging context
• Learn from the experience of others by working in a range of collaborative learning activities and networking opportunities

Module Two – Leading a Successful Service

At the end of the module learners will be able to:

• Describe what a successful service looks and feels like
• Engage with key leadership theories and concepts on leading success
• Summarise the importance of vision, values, capability and evidence to building success
• Illustrate the experience of engaging in coaching conversations to identify priorities for action
• Develop a commitment to action

Module Three – Leading High Performing Teams

At the end of the module learners will be able to:

• Discuss the characteristics of high-performing teams
• Demonstrate practical insights into how to nurture and lead high-performing teams
• Describe how to create a culture of continuous improvement through leading people performance management
• Develop strategies for having courageous conversations

Module Four – Leading in and Beyond the Boundaries of Your Service

At the end of the module, learners will be able to:

• Recognise the national context of changing systems in the sector
• Familiarise with your wider system and discover opportunities for engagement
• Feel more confident about influencing and persuading others
• Describe the features of collaborative leadership in building a positive culture in your care community
• Apply ‘Appreciative Inquiry’ techniques to develop a positive workplace culture and support collaboration in your care community
• Identify new ways to promote your service

Skills for Care Endorsed

Duration: 1-day, per unit

These practical continuing professional development units include an emphasis on reflection, helping managers to learn from their day-today experiences and think about how they can do things differently or get better at recognising what they do well. They’ll be challenged to put their knowledge and skills into practice, boosting their capacity to lead and manage effectively.

Optional 1 – Performance Management

By the end of the unit, learners will have covered:

• The performance management cycle, including processes for managing different types of performance
• Disciplinary and grievance, causes of poor performance and how to minimise them
• Awareness of strategies to improve performance
• Awareness of managing and retaining high-performing staff
• How to give feedback and manage difficult conversations
• Awareness of cultures that encourage confidence, responsibility and accountability
• Effective role modelling, coaching and mentoring

Optional 2 – Self-Management Skills

By the end of the unit, learners will have covered:

• The impact of your own beliefs and values
• Self-management, self-awareness and confidence
• Integrity and how actions and words influence others
• Awareness of cultures that foster resilience
• Emotional intelligence
• How to deal with pressure and stress using wellbeing strategies including delegation
• Awareness of time management techniques and tools

Optional 3 – Workplace Culture

By the end of the unit, learners will have covered:

• Develop a clear understanding of what culture is
• Identify the relationship between culture, values and vision
• Consider approaches for assessing culture and steering action
• Define simple rules for turning values into action
• Explain nudge as applied to head, heart and environment
• Gain awareness of a range of nudge activities for developing culture