Last week HCPA hosted a webinar providing clarity over the PAMMS system for day opportunity service providers.
We were fortunate to be joined by HCC Monitoring Team Manager Michelle Muggridge and Lesley Cook from the Provider Monitoring and Assurance Team.
This webinar explored the themes of the PAMMS inspection process, speaking into key subjects, addressing specifics and providing top tips for evidencing great care.
In this session we covered:
- Managing complaints
- Maintaining support plans and keeping records
- Daily notes
- Auditing and service improvement
- Goal setting and smart targets
- Accident and incident recording
- Plus more!
Catch-Up
We were delighted to have over 90% of commissioned Adult Day Opportunities Providers in Hertfordshire attend this webinar.
However, we understand that busy schedules can sometimes prevent attendance. Why not Catch-up later? Click here to catch up on all our recent events.
All our webinars, forums, and online events are recorded and available for later viewing. You can access the resources and slides from this event via the links below.
Click here for the webinar slides and recording
If you have any questions regarding the subjects discussed in this webinar, please do not hesitate to contact our Care Provider Hub who can ask panellists and speakers to respond: 01707 708108 / assistance@hcpa.co.uk