The digital switchover
The digital switchover, which is expected to be completed in 2027, involves UK telephony providers moving customers from old analogue landlines to services that use digital technology.
The LGA says the change will be straightforward for most and that the switchover is free of charge and that councils and their homecare alarm providers or contractors will never ask for personal or financial information over the phone.
How to report dodgy calls and emails
- Scam phone calls can be reported by texting the word ‘call’ and the dodgy phone number to 7726.
- You can report scam callers on WhatsApp by tapping ‘report contact’ and ‘block’ after opening the chat with the dodgy phone number.
- Suspicious emails should be forwarded to report@phishing.gov.uk, and scam websites can be reported to the NCSC online.
You can also report scams to Action Fraud online or by calling 0300 123 2040.
Finally, you can report digital switchover scams to your local Trading Standards team.
Should you have concerns over scams and online fraud, for your organisation or those you care for, please contact DataProtection@hcpa.co.uk or call the care provider hub team on 01707 708108