Mastering Complaints: Empowering Leaders for Success – Cohort 03

Course fee: Non-member: £45+VAT | Associate Member: £34+VAT | ACE Member: £30+VAT | HCPA Full Member: Fully funded*

Half day course via MS Teams
This half-day session is delivered live by our expert trainer in an interactive virtual environment, meaning there are no hidden travel costs and fits easier into busy schedules. Sessions are designed so that participants can interact with the trainer and other learners to quickly gain actionable skills, knowledge and behaviours, helping them implement these swiftly.

This course will support you to enhance your complaint management skills as a leader.
Learn to identify common types of complaints, navigate the complaint handling process, and utilise investigatory techniques for objective conclusions.
Discover the benefits of fostering a culture of feedback and continuous improvement, transforming complaints into opportunities for growth and driving organisational success.
Don’t miss this chance to become a leader equipped to resolve complaints effectively and empower your team.

Learning objectives:
• Identify common types of complaints
• Explain the benefits of implementing a feedback process
• Analyse the stages of the complaint handling process
• Utilise investigatory techniques for evidence-based conclusions
• Explain the positive outcomes of complaints

*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred.