- This course has passed.
Navigating Difficult Conversations: Effective Communication Strategies for Leaders – Cohort 01
28 June - 10:00 - 12:30
Free
Course Navigation
Course fee: Non-member: £50 | Associate Member: £38 | ACE Member: £34 | HCPA Member: Fully funded*
Half day course via Zoom
This course is designed to equip leaders in adult social care with the essential skills and strategies needed to navigate difficult conversations, promote effective communication, and resolve conflicts within their teams. Participants will gain a comprehensive understanding of the factors that contribute to challenging conversations and the importance of engaging in them. Through an exploration of a practical 5-step strategy, attendees will learn how to prepare for and engage in solution-focused communication and action planning.
The course is specifically designed for leaders, managers, and supervisors in adult social care who are responsible for leading teams and facilitating effective communication. It is suitable for both experienced leaders seeking to enhance their skills and new leaders aiming to build a strong foundation for successful leadership.
• Understand what makes conversations difficult and why we need to have them.
• Explore a 5-step strategy that covers: preparation, solution focussed communication and action planning.
• Learn strategies for providing effective feedback on performance and behaviours.
• Identify outcomes of conflict resolution
*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred
