Dawn

I started over 30 years ago. I went for a job as a Care Assistant in a care home and didn’t look back! That’s all I’ve ever done, and I’ve loved every second of it.

When I was little, I often spent my holidays with my grandmother, who would regularly visit the day centre to enjoy activities such as getting her hair done. It’s from this experience that I realised how much I liked being around the elderly, as I found them and their stories fascinating. Additionally, my frequent visits to the hospital during my childhood allowed me to admire the nurses and other support staff, solidifying my desire to purse a career in this field.

I am currently the Business Development Manager at Cooperscroft Care Home in Potters Bar. My role involves engaging in various community activities. I focus on supporting anti-loneliness initiatives and individuals dealing with grief, as well as those without family connections. I also participate in the 60s plus luncheon club. In exchange, we host a monthly event called Host Your Roast, where we invite those experiencing loneliness, particularly on weekends, to our care home. The day includes rock and roll bingo in the morning, followed by lunch and entertainment or a film. This initiative is entirely free, allowing us to give back to the community while also raising awareness of Cooper’s Croft in Potter’s Bar.

Wow! Lots really, all the mandatory stuff, of course, such as basic life support and dementia champions. My passion for dementia drives me, and I believe that understanding it allows for more personalised care. In my 30 years of experience, I’ve completed a wide range of training including team leading, medication, marketing and more.

 I would like to, obviously we champion on end-of-life care, which is very important. I think that my background in care significantly enhances my ability to deliver tours for potential residents. Right now, I feel content with my role and abilities, but I am always looking at ways to improve. If any training opportunities arise, Cooperscroft (TLC) are more than willing to support me in pursuing them.

The support I have received has been incredible. I joined Cooperscroft 12 years ago to cover for someone on sick leave, and I’m still here today. Throughout my journey they’ve supported me to grow from a carer to a senior carer, then to team leader, and eventually to my current position on the management team. I think what sets us apart is our commitment to promoting from within rather than relying on agencies. Our organisation recognises and nurture’s the potential in their employees, which is how I was able to grow. This focus on staff development contributes to the longevity of staff and because I’ve been treated so well, I have no reason to leave!

When families arrive, they often carry the weight of their experiences, having faced numerous challenges before seeking a care home. Their nerves are palpable, especially since they’ve always vowed to avoid such a situation. However, by the end of the tour, a sense of relief and happiness emerges. As their loved ones settle in and witness the quality of care provided, along with our support for the family, the joy and positive feedback we receive truly make it all worthwhile. Initially burdened by misconceptions about care homes, families often leave with a newfound appreciation after interacting with our dedicated staff and residents.

I work from 9 to 5:30, but I have a lot of flexibility. Many people who reach out for appointments are also busy, so I’m more than willing to accommodate them on weekends or evenings. Cooperscroft are supportive and allow me to take time off when I need it, which creates a great balance for me. I don’t see my work as a burden; if I need to stay late for someone, it’s not an issue because I know my efforts will be appreciated, and I can easily take personal time when necessary. It’s a very good work home balance.

When individuals arrive from the hospital, they often face challenges due to a prolonged stay that may have affected their mobility. To address this, we have manual handling assessors on-site who evaluate their needs and help them regain their independence gradually. While we assist with meals, our approach is to support rather than take over, identifying areas where they may need help and explaining our involvement to maintain their dignity and autonomy, which is crucial for both them and their families. We prioritise listening to their preferences; if someone wishes to walk to the bathroom, even if it takes time, we fully support that choice.

I’ve always said that care has to be from the heart. While you can learn the skills needed to provide care, genuine passion is essential; if it’s not in your heart, this profession may not be for you. However, if you choose to pursue a career in care, it can be incredibly fulfilling. Each day brings new experiences and countless opportunities. You might start as a care assistant, but there are numerous paths to explore, from mastering basic life support to advancing in various specialties. For me, there’s no other profession I’d rather be in.