HCPA quality assures “In-House Trainers” that deliver high-quality training to their own staff in Hertfordshire and are expected to meet the minimum learning outcomes as set out by national guidance/ frameworks.

The HCPA “Approved In-House Trainer” service ensures care providers and HCC can trust the quality of education provided, ultimately supporting the delivery of exceptional, person-centred care.

Approved In-House Trainer
Terms & Conditions (2025/26)

Issue: 01/03/2025

The following outlines the responsibilities and expectations of HCPA “Approved In-House Trainers”, ensuring the highest standards of education and care delivery across the sector.

Successful applicants will be able to use the “Approved In-House Trainer” logo in accordance with HCPA guidelines.

Appication fees:
Individual trainer rate: £125.
Group rate: £500 for up to five trainers, with additional trainers at £125 each.

Application

By applying, applicants agree to:

1. Provide accurate and verifiable information and evidence in their application.
2. Encourage care professionals to register with the Care Professional Academy at careprofessional.co.uk when issuing certificates.
3. Issue training certificates promptly, including as a minimum:

• delegate’s name
• course title
• learning outcomes
• course duration
• validity period
• trainer’s name

4. Ensure trainers maintain up-to-date subject knowledge.
5. Deliver training that is current, safe, and reliable, aligning with national standards and frameworks
6. Incorporate local context into education programmes
7. Attend at least 2 CPD Network/forums sessions, facilitated by HCPA
8. Provide evidence of trainer competence in both teaching and subject area.
9. Maintain knowledge in subjects delivered.

1. Trainers must meet one of the following:

• Achieved an HCPA Train the Trainer (TtT) programme. (Approved for specific topics)
• Hold an Award in Education and Training (AET) with up-to-date CPD. (Approved for wider topics with relevant CPD)

11. Deliver content that is safe, valid and reliable.
12. Ensure that risk assessments are conducted in relation to training venues where applicable.
13. Ensure Hertfordshire County Councils Safeguarding Framework (or any subsequent framework identified by HSAB as best practice) is implemented in its operations.
14. Allow HCPA to conduct quality assurance activity at any time.

Quality Assurance

1. HCPA reserves the right to carry out observations of teaching and learning at any time as it sees fit. These could be either scheduled or unannounced.
2. Observers of training will evaluate training effectiveness based on;

• Planning & learning objectives
• Resources & activities
• Differentiation & challenge
• Assessment & feedback
• Trainer expertise
• Equality, diversity, and inclusion
• Health & safety
• Safeguarding
• Learner progress

3. Feedback will be provided, and if necessary, action plans devised to be implemented.
4. In-House Trainers may appeal decisions made by HCPA

 Compliance

1. HCPA reserves the right to suspend or revoke Approved status if it is believed a trainer/care provider:

• Has violated HCPA terms and conditions.
• Has acted fraudulently.
• Misuses the HCPA “Approved In-House Trainer” logo
• Misuses the CPA logo
• Provides inadequate training.
• Has unresolved or historical debts to HCPA.
• Is subject to a safeguarding concern.

2. HCPA’s decisions regarding suspension are final following the appeals process. No refunds will be issued.

Appendix 1- Training Standards

Training must meet or exceed national and local standards. Relevant frameworks include:

1. Skills for Care | Statutory & mandatory training
2. Dementia Training Standards Framework
3. Core Capabilities Frameworks for Supporting People with a Learning Disability and Autistic people
4. End of Life Education Framework
5. Mental Health Core Skills Education and Training Framework
6. National Wound Care Workforce Framework
7. Digital Skills Framework

This list is not exhaustive, and additional frameworks may apply.