Mastering Complaints: Empowering Leaders for Success – Cohort 02

Course fee: Non-member: £45+VAT | Associate Member: £34+VAT | ACE Member: £30+VAT | HCPA Full Member: Fully funded*

Half day course via Zoom
This course will support you to enhance your complaint management skills as a leader.
Learn to identify common types of complaints, navigate the complaint handling process, and utilise investigatory techniques for objective conclusions.
Discover the benefits of fostering a culture of feedback and continuous improvement, transforming complaints into opportunities for growth and driving organisational success.
Don’t miss this chance to become a leader equipped to resolve complaints effectively and empower your team.

Learning objectives:
• Identify common types of complaints
• Explain the benefits of implementing a feedback process
• Analyse the stages of the complaint handling process
• Utilise investigatory techniques for evidence-based conclusions
• Explain the positive outcomes of complaints

*Please note: As per our T&C’s, this course carries a fee in the event of non-attendance, non-completion or late cancellation.
Bookings of more than two delegates per site may be amended to allow access to all member organisations at the discretion of HCPA.
Delegates who are late may not be admitted into the training and a cost incurred.