The CQC have provided an update regarding their provider portal. They are continuing to use provider feedback to improve the service and make it a smoother experience.
Recent improvements
CQC have made some recent improvements to ensure that providers can log into the portal, including the ability for nominated individuals to delegate access to others in their organisation so they can complete notifications. Please refer to their website for the most up to date information on the provider portal.
If you need any support, please contact providerportalqueries@cqc.org.uk
What you can do on the provider portal
You can use the portal for a better experience submitting notifications.
If you have been using email to submit any of the below notifications, please now submit these via the provider portal:
- SN16:Death of a person using the service
- SN17:Death of a detained mental health patient
- SN18:Allegations of abuse
- SN18:Events that stop a service running safely or properly
- SN18:Serious injury to a person using a service
How to submit a registration application without using the provider portal
If you have not already, please try to sign up to the CQC’s new provider portal and if you have trouble please contact providerportalqueries@cqc.org.uk with an e-mail subject of ‘issue submitting registration application’.